Strengths-based feedback

Strengths-based feedback – creating the conditions for connected conversations at work

In our Breathe Australia communication programs giving and receiving strengths-based feedback is a key element of positive communication. If you are on one of programs read through the information in your workbooks and watch the following videos.

In this newsletter we explore simple ideas for giving and receiving feedback, listening better, speaking with confidence, and building presence.

Look for opportunities to apply the ideas with your team. Which ideas resonate most with you? When will you use the techniques?

Improving the quality of feedback in your organisation

As you watch these videos and read the ideas in our information packs, consider the people in your organisation who could be better at giving feedback. 

What do you observe in yourself and others who may bore the brunt of this ineffective feedback? 

Reflect on those people on your team who are super communicators. What do they do which works so well – helping the other person feel safe and heard? Emulate their behaviours and observe what happens when you have connected conversations with colleagues.

What can you do to enable a culture of strengths-based feedback?

How can you role model best practices?

5-minute guide to giving effective feedback

In this TED Lee Ann Renniger gives simple tips to improve feedback. Her four-step approach includes:

  1. The micro yes – pacing tool and a moment of buy in
  2. Be specific – watch out for blur words
  3. Impact – how did the data impact work?
  4. Question – what are your thoughts? How do you see things?

Four major points:

  • Prepare for the feedback mentally – take a little time to gather your thoughts and document your observations and their impact
  • Make sure that when you give feedback it’s not always negative. Look for opportunities to give positive feedback whenever you can. And be as specific in your positive feedback as when you are giving negative feedback.
  • Get into the habit of asking for feedback.
  • Prepare for the feedback physically – take a few deep breaths to calm your fight/flight response.

Giving feedback using a strengths-based approach

This short video introduces some of the research from Gallup about strengths-based feedback and the importance of clarity in feedback.

TED Talk – speaking powerfully

In this talk Julian Treasure gives great advice on how to talk with confidence and build presence.

Listening better

In this talk Julian Treasure explores some of the challenges to effective listening and introduces his RASK model of listening. He also considers our style of listening – for example, does the meeting call for a more active listening style or more passive.

RASK – receive, appreciate, summarise, ask

Funny video from the healthcare sector – saying the tough stuff

In this video a communication expert from the healthcare sector shares her ideas about how to communicate negative news – including how to bring up the subject of someone who smells at work.

How your posture impacts energy levels, wellbeing and ability to listen

In this TED Talk, Amy Cuddy explores the importance of posture for wellbeing and how changing posture can make us connect with colleagues better.

Share these insights with friends and colleagues