Emotional intelligence (EI) coaching
Developing emotional intelligence at work
To collaborate, manage and lead teams effectively, people need to build the core workplace skills of emotional intelligence and agility.
Emotional intelligence is a set of developable abilities, but first, people need to understand their competence in each area. Assessing and developing competencies can be done through a combination of feedback, coaching, and psychometric assessments.
About our program
The program includes an online assessment of emotional intelligence abilities, liaising with your team plus coaching. After completing the assessment, the participant receives a tailored EI leadership development report plus five one-to-one coaching sessions focusing on the following:
- Emotional self-awareness: the ability to understand our own emotions and their effects on our performance.
- Emotional self-control: the ability to keep disruptive emotions and impulses in check and maintain our effectiveness under stressful or hostile conditions.
- Achievement orientation: striving to meet or exceed a standard of excellence; looking for ways to do things better, set challenging goals and take calculated risks.
- Positive outlook: the ability to see the positive in people, situations and events and our persistence in pursuing goals despite obstacles and setbacks.
- Adaptability: flexibility in handling change, juggling multiple demands and adapting our ideas or approaches.
- Empathy: the ability to sense others’ feelings and perspectives, taking an active interest in their concerns and picking up cues to what is being felt and thought.
- Organisational awareness: the ability to read a group’s emotional currents and power relationships, identifying influencers, networks and dynamics.
- Influence: the ability to have a positive impact on others, persuading or convincing others in order to gain their support.
- Coach and mentor: the ability to foster the long-term learning or development of others by giving feedback and support.
- Conflict management: the ability to help others through emotional or tense situations, tactfully bringing disagreements into the open and finding solutions all can endorse.
- Inspirational leadership: the ability to inspire and guide individuals and groups to get the job done, and to bring out the best in others.
- Teamwork: the ability to work with others towards a shared goal; participating actively, sharing responsibility and rewards and contributing to the capability of the team.
Assessing EI abilities using MSCEIT online assessment
The Mayer, Salovey, Caruso test (MSCEIT) is the leading workplace tool for assessing emotional intelligence abilities. The assessment has been taken by millions of people worldwide and used by thousands of organisations in their emotional agility, wellbeing and leadership programs.
MSCEIT measures the ability to be open to information from emotions (yourself and others) and how well you can use that information to help make great decisions, handle stress, learn, grow, and connect constructively with others.
- Recognise emotions - anticipate social signals sent by clients and colleagues. This helps us share information effectively, satisfy expectations, become aware of each other's triggers, become more aware of goals and values, and add value for customers.
- Use emotions - be able to generate new feelings which are relevant to the task at hand. This is essential when handling heightened workloads, managing stress or dealing with challenging customers, stakeholders, suppliers or colleagues. It is also vital to help people give and receive feedback, build confidence, and create psychosocial safety at work.
- Understand emotions - if we know why emotions arise and what actions people are most likely to take, we can manage teams and anticipate customer requirements and timelines.
- Manage emotions - emotions provide information about whether our own goals or other people's goals have been obstructed or satisfied. Knowing how to use this information and apply valuable strategies to embed learning helps us grow and develop resilience.
Each of us has a different ability in each of these areas. Knowledge of our unique profile enables us to introduce evidence-based techniques, which, with practice, will improve our ability in each area. In addition, it helps us communicate effectively and improves our ability to understand each other's goals, values and triggers.
Program costs
MSCEIT assessment and tailored report - $300 plus GST
EI coaching program (five sessions) - $1,625 plus GST
Total program costs - $1,925 plus GST
