The grow model: a practical framework for powerful coaching conversations What is the grow model? The GROW model is one of the most widely used frameworks in coaching because it gives structure to a conversation without making it rigid. Originally developed for performance coaching and now used across leadership, career, wellbeing, and executive coaching, GROW helps a coach and client
Most people believe they either handle conflict well or they do not. In reality, very few people consciously choose how they respond to conflict at all. What usually happens is that one or two approaches become familiar early in life or work, and those approaches are repeated automatically. Over time, what once felt like a sensible strategy quietly turns into
Over the years, I’ve worked with lots of young people starting out in their careers. And I’ve worked with lots of leaders who want to build strong connections with their team, understand how best to communicate with each generation at work, and harness the different strengths of each team member. If you are at the start of a new career,
Over the years, I’ve worked with both managers and leaders, individually and in groups, and with their young team, again individually and in groups. What have I learnt? To connect the wisdom and strengths of each generation so they pull together rather than apart, we must understand their wants and needs. That means mapping out OWANS and the SWANS (Organisation
We created this summary of Haidt’s important book as Australia introduced its ban on social media use for under-16s. It is designed for parents, teachers, and anyone seeking to understand Haidt’s insights into why today’s young people are experiencing a profound “rewiring” of the developing brain. The summary is organised into five sections: 1 – The implications for Gen Z
Making sense of DISC, extended DISC, and the real work of self-awareness in teams People & Culture professionals are constantly searching for ways to help teams understand themselves, communicate more openly, and work together with greater trust. Tools like DISC and Extended DISC are often among the first to be considered because they promise simplicity, clarity, and a shared language—exactly
Building trust in high-performing teams Ron Friedman’s Harvard Business Review article (2024) explored trust not as a vague emotional state, but as a practical and measurable driver of team performance. Drawing on psychological research, Friedman highlights that trust is built through everyday behaviours between colleagues — not just through leadership intent or team chemistry. High‑performing teams are intentional about how
The story begins with a sobering fact: psychosocial risks are not abstract. They’re present in every workplace — from hospitals and schools to construction sites and offices. And since 2023, Australian legislation has made it clear: managing these risks is not optional. It’s a legal duty. Safe Work Australia defines psychosocial hazards as anything in the design or management of
Two Lenses of Safety — Protecting and Unlocking Potential In our Future Fit Leaders workshop, we asked a simple but powerful question: what does it mean to feel safe at work? Some leaders immediately think about compliance — risk registers, policies, handbooks. Others think about culture — trust, belonging, whether people feel they can speak up. The truth is, we
